Frequently asked questions

Crypto mining hosting means you send us your mining machines, and we run them for you. We give your equipment power, cooling, and security in our data centers. You still own your machines. We just do the hard work of keeping them running.

Our minimum hosting order is 5 miners. We host individual investors and corporations, and larger orders are welcome, subject to space availability.

Start by filling out the quote form on our Contact Us page. All we need is: the number of units you wish to host (minimum 5); whether you will bring your own miners or buy the units from us; the type of hosted units (for example S21 or S23); and your pool information (can be provided upon setup).

Yes. Bring your own miner + hosting is our standard option: you ship your air-cooled miners to our facility and we rack, configure and host them. If you do not own miners yet, choose an equipment + hosting package instead.

We host current-generation air-cooled ASICs, including the Bitmain Antminer S23, S21 XP, S21 Pro, S21+, S21 and T21, and the MicroBT WhatsMiner M60S. See our supported miners list for the estimated daily profit of each model.

No. We are an air-cooled facility only and do not accept hydro-cooled miners.

No, we will not host old and ineffective miners. They will not make you money. We are looking for long-term partners and our space is limited.

We do not host GPU rigs, but can help large installations of 500 rigs and up.

Our all-inclusive rates range from $0.072 to $0.089 USDT per kWh, subject to the number of miners and space availability. A one-time racking fee of $35 USD per miner applies per connection or boxing out, and miner box storage is free.

An option with no security deposit required is available. Ask about it when you request your hosting quote.

We currently accept BTC or USDT (exchange fees will apply) and bank wire payments (no fees).

Yes. The racking fee is $35 USD per miner, charged one time per connection or boxing out. Network setup and configuration are included in your hosting.

Yes. We offer free miner box storage, so your original boxes are kept safe for when you move or ship your miners out.

Contracts run 6 months plus with no long-term commitment. Payments are monthly upfront, and you can choose longer terms such as 12, 24 or 36+ months when you request your quote.

Yes, there is. The agreement provides security and terms for both our customers and ourselves.

We will provide power for up to 5 business days before machines are turned off, to allow you to make payment arrangements.

If your miner goes offline for an extended period and it is not bootable, you may be entitled to compensation for unused power, and a credit will be applied to your hosting bill.

We are Canada-based, with data centers in the Montreal area and in Huntingdon, Quebec. Our head office is in Richmond Hill, Ontario.

You are welcome to visit any of our places, either the corporate office or the mining facilities. An appointment will be scheduled upon your request. Walk-ins will be refused.

We use filtered air cooling. Outside air is drawn in through 8 intake ducts and removed through 4 exhausts, with 156 summer/winter air filtration keeping the air clean. We are an air-cooled facility, so we host air-cooled miners only.

Yes. The facility is insured, secured and monitored. We offer insurance against theft, water and fire damage, and access is protected by two layers of security plus video surveillance.

Yes, by request only and as required.

Yes, we do, except when you decide not to provide access to your mining pools.

We will recommend the pool we are using, but you can choose any pool you want. We are not associated with any particular pool.

Our facility has 530 miner spots. Space is allocated as contracts start and end, so contact us to confirm current availability for your order.

Yes. Alongside bring your own miner + hosting, package deals that combine an equipment sale with a hosting plan are available. We source the miners, deliver them straight to our racks and start hosting them under one agreement.

When your contract ends and all bills are paid, we box your miners out for you, using your original boxes from our free miner box storage. The racking fee of $35 USD per miner applies one time per boxing out, and you can ship the machines anywhere you want.

Yes, subject to space availability across our 530 miner spots. New miners are racked at $35 USD per miner, one time per connection, and hosted at your all-inclusive rate.

The machines are yours. You may ship them anywhere you want once your hosting contract expires and all outstanding bills are paid.

Yes, you do. Shipments from outside of Canada are subject to customs duties (about 6.5%). As a foreign entity, you may be entitled to register a Canadian corporation and claim your taxes back.

No, all sales are final.

Yes, please refer to our Warranty Terms and Conditions. We also offer additional warranty.

Yes. We offer on-site miner repairs and part replacement. We troubleshoot miners and advise you on repair costs; usually our hosting plans include the labour and you only pay for the spare parts. Most repairs are performed in-house without sending miners outside.

Our corporate legal name is “HostAid Inc.” and we are governed by Canadian business law. All payments must be issued to HostAid Inc. and will appear on your statements under our corporate name.