Frequently Asked Questions

We only host wholesale clients with a minimum of 100 miners or more. Some contracts can be started with lower number of miners when deliveries are pending.

We are Canada based and currently operate 4 data centers in Labrador City, NL; Goose Bay, NL and 2 data centers in Montreal, QC. Our Head office is in Richmond Hill, ON.

You are welcome to visit any of our places, either the corporate office or mining facilities. An appointment will be scheduled upon your request. Walk-ins will be refused.

We provide miner hardware sales and hosting solutions for miners around the world.

We are currently accepting BTC (no fee) and Bank Wire Payments (no fee).

Start with filling out the form on Contact Us page. All we need is: Number of units you wish to host (minimum 100 units); Whether you will buy the units from us or send to us; Type of hosted units (Example S9 or R4); Pool information (Pool URL and workers name);

Our total hosting capacity is over 40 MW
The Machines are yours. You may ship them anywhere you want once your hosting contract expires.

No, we will not host old and ineffective miners. They will not make you money. We are looking for long term partners and our space is very limited.

Yes, you do. Shipments from outside of Canada will be subjected to customs duties. As foreign entity, you may be entitled to register Canadian Tax and claim your taxes back.
Yes, please refer to our Warranty Terms and Conditions. We also offer additional warranty. Please call us to find out about our “Break and Replace” warranty, which is available at a low extra monthly fee.
Our custom-designed HVAC system provides cost effective and environmentally friendly solution to cooling miners.
Yes, there is. The agreement provides security and terms for both our customer(s) and ourselves.
We offer insurance against theft, water and fire damage.
No, we do not charge anything on top of our hosting fees. All hardware set up, network setup, configuration and cabling cost is on us. Exception will be the deployments of 500 miners or more.
We will recommend the pool we are using, but you can choose any pool you want. We are not associated with any particular pool.
Yes, we do. If your miner goes down we will reset it at your request. We will also troubleshoot it if your miner does not come back and will advise you on repair and costs involved. Many of the repairs performed in-house without sending miners outside.
If you miner goes offline for an extended period and it is not bootable you will be entitled for compensation of unused power and credit will be applied to your hosting bill.
Yes, we do. Except cases when you decide not to provide the access to your pools.
Yes, but by request only and as required.
We do not host GPU rigs, but can help large installations of 500 rigs and up.
A minimum of one month of estimated power cost is required to be prepaid at any time.
We will provide power for one business day before machine(s) would be turned off to allow you to make corresponding payment arrangements.
Our Cooperate Legal Name is “HostAid Inc.” and we are governed by Canadian Business Law. Moreover, all payments must be issued to HostAid Inc. and will appear in your statement(s) under our corporate name.

Welcome to our Frequently Asked Questions section. Here you will find answers to the common questions asked about our products and services.